Frequently Asked Questions
Everything you need to know about your Saira Shakira shopping experience.
What is the standard delivery time for Ready-to-Wear and Couture collections?
Ready-to-Wear items are typically dispatched within 7-10 business days. For our Couture and Bridals, each piece is handcrafted to order and can take between 8 to 12 weeks for delivery depending on the intricacy of the design.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
Can I request custom measurements for my order?
We offer bespoke customization for our Formal and Bridal collections. You can provide your specific measurements through our size chart portal or schedule a virtual consultation with our design team for a perfect fit.
What is your return and exchange policy?
Due to the delicate nature of our handcrafted garments, we do not offer returns. However, exchanges are permitted for Ready-to-Wear items if they are defective or the wrong size, provided they are reported within 48 hours of delivery.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Bank Transfers, and select digital wallets. For domestic orders within Pakistan, Cash on Delivery is available for amounts up to a certain limit.
How should I care for my Saira Shakira luxury ensemble?
Our garments feature delicate hand-embroidery and premium fabrics. We strictly recommend dry cleaning only at a specialized luxury garment cleaner to maintain the integrity of the work and fabric.